AI phone answering · pest control case study
Jonathan Martel runs GreenBug Extermination. An AI answers the phone for Jonathan, centralizes 1400 contacts, and every new lead therefore gets a call back within minutes. Here’s how.
His number
100%
of calls answered by Jade, the front desk hire he never had to make
Best of all, every new lead gets a call back within minutes, automatically, without him lifting a finger.
The problem
GreenBug is moving fast, in residential and commercial work alike. But calls landing on Cédric’s personal phone, and leads scattered all over, were holding the team back. So every forgotten request is a client walking away.
Client calls landing on Cédric’s personal phone
Cédric interrupted nonstop for the same basic questions
Evening and weekend calls, with nobody to answer them
Leads scattered all over, with no clear view
Jade answers the phone for them, day and night, 7 days a week
The team only steps in for the conversations that matter
An urgent call Cédric can’t take goes to the call center
Everything in a single dashboard
The system
The journey of a new GreenBug client today, from the call to the follow-up. So the AI takes the first pass, and a human keeps the final say.
Jade picks up
Jade takes the client’s call and answers common questions, 24/7
No more personal number
calls no longer land on Cédric’s personal phone
Cédric calls back like a pro
when he gets back to a client, he uses his business line
The human touch
The right handoff
if Jade can’t answer and Cédric is busy, the urgent call goes to the call center
Everything in one place
every request tracked in the dashboard
The result
So calls get answered, leads get called back fast, and Cédric is no longer disturbed on his personal number. Everything is now brought together in one place, and Jonathan keeps a clear view, without hiring.
Before · new lead call back whenever someone has time
After · new lead call back a few minutes
First the client fills out the form, then the call center calls them back. All of it, automatically.
100%
of calls answered by Jade, one front desk hire he didn’t have to make
A few min
to call a new lead back, automatically
1400
contacts centralized
His take
“From the first contact and the needs assessment all the way to the project delivery, a fast, competent and professional team. We truly felt we were in the hands of PROs. Thank you to the whole team!”
Jonathan Martel, founder, GreenBug Extermination · Discover GreenBug →
The phoneIn fact, Jade answers every call and every client question, day and night, with no new hire.
The personal numberCédric no longer gets calls on his cell phone. He calls his clients back from a business line.
In short
Meriaky built Jade, an AI that answers every client call 24/7 in Cédric’s place. Calls no longer land on his personal phone. When a call is urgent and Cédric isn’t available, it goes to the call center. The whole system centralizes 1400 contacts in a single dashboard.
Jade fills the role a front desk employee would have filled: she takes 100% of the calls and answers the common questions. GreenBug never had to hire for that position, one less expense every month. When a conversation really needs a human, the call is transferred.
Almost never. Jade absorbs the basic calls, which frees Cédric up for call backs and the conversations that matter. When he calls a client back, he uses a business line, never his personal number.
One 30-minute call. So you walk away with a clear idea of what costs you the most, and what we would automate first.
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